Privacy Policy

Introduction

Welcome to cuvr. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our cover letter building service.

Information We Collect

We collect information you provide directly to us, including:

• Account Information: When you create an account, we collect your name, email address, and password.
• Content Data: The cover letters, sections, and other content you create and store using our service.
• Payment Information: When you subscribe to a paid plan, our payment processor (Stripe) collects your payment details. We do not store your full credit card information on our servers.
• Usage Data: Information about how you interact with our service, including pages visited, features used, and time spent on the platform.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities

Third-Party Services

We use trusted third-party services to operate our platform:

• Neon: We use Neon for database hosting and authentication services. Your account data and content are stored securely on Neon's infrastructure.
• Stripe: We use Stripe to process payments. When you make a purchase, your payment information is handled directly by Stripe in accordance with their privacy policy.
• Vercel: Our application is hosted on Vercel, which may collect standard web server logs including IP addresses.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption in transit and at rest, secure authentication mechanisms, and regular security assessments.

Data Retention

We retain your personal data for as long as your account is active or as needed to provide you services. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain certain information for legal or legitimate business purposes.

Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

• The right to access your personal data
• The right to correct inaccurate data
• The right to delete your data
• The right to export your data
• The right to restrict or object to processing
• The right to withdraw consent

To exercise any of these rights, please contact us at privacy@cuvr.com.

Cookies

We use essential cookies to maintain your session and preferences. These cookies are necessary for the service to function properly. We do not use advertising or tracking cookies.

Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal data from children under 13. If we become aware that we have collected personal data from a child under 13, we will take steps to delete such information.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this privacy policy or our practices, please contact us at privacy@cuvr.com.